Privacy Policy | New Diamond Brite

This Privacy Policy explains how New Diamond Brite (“New Diamond Brite,” “we,” “us”) collects, uses and protects information when you visit newdiamondbrite.com, request an estimate, call us, or exchange text messages with us.

Information we collect

Information you give us: your name, phone number, email address, property address or city, the service you're interested in, your message, and any photos you choose to upload.
Communications: records of calls, texts and emails between you and us.
Technical information: basic data your browser sends when you visit (such as IP address, device and browser type, and pages viewed), used to keep the site secure and working.

How we use your information

To respond to your inquiry, prepare and deliver estimates, schedule appointments and perform the work you request.
To send messages about your estimate, appointments and project updates, including text messages if you opted in.
To keep records, prevent spam and fraud, and comply with legal obligations.
To improve our website and services.

Text messaging (SMS) and your mobile number

If you check the SMS consent box on our forms, you agree to receive text messages from New Diamond Brite about your estimate, appointments and project updates. Consent is optional and is not a condition of purchase. Message frequency varies. Message & data rates may apply. Reply STOP to opt out at any time and HELP for help.

We do not sell, rent or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver messages (such as our customer-relationship and messaging platforms), who may use it only to provide that service to us.

How we share information

We do not sell your personal information. We share it only:

With service providers who help us operate our business (for example, website hosting, customer-relationship management, messaging and email delivery), under obligations to protect it and use it only for our purposes;
When required by law, or to protect our rights, property or safety and that of others;
As part of a business transfer such as a merger or sale, subject to this policy.

Photos you upload

Photos you send with an estimate request are used to understand your pool and prepare your estimate. They are stored privately and are not published without your permission.

Cookies and analytics

Our website uses only what is needed to load pages and process form submissions. If we add analytics or advertising tools in the future, we will update this policy.

Data retention and security

We keep information as long as needed for the purposes above, including record-keeping for work performed. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is completely secure.

Your choices

Opt out of texts by replying STOP to any message.
Ask us to access, correct or delete your information by calling or texting (954) 953-6207.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

Questions about this policy? Call or text (954) 953-6207. See also our Terms & Conditions.